10 exam-style questions with answers and explanations, straight from our 1,030-question bank. Tap an answer to check yourself. When you're ready, take the scored version in the free practice test.
These 10 free NECI911 questions are organized by exam domain, so you can see how each part of the National Basic 9-1-1 Dispatch blueprint is tested. Reveal the answer and explanation under each question.
A dispatcher sees a public news report naming a neighbor involved in a crash. A friend asks her to open the CAD incident and confirm which hospital received the neighbor. She has no assignment involving that incident. Does the news report authorize the lookup?
Correct answer: A - No; public reporting does not create an official need to access the incident.
Agency counsel issues a written preservation hold covering an incident's complete telephone audio, radio recordings, CAD history, and audit trail. Routine deletion is scheduled for that night. A supervisor has already saved a short audio excerpt and a printout of the final CAD narrative. What must happen before the deletion runs?
Correct answer: A - Protect all material covered by the hold from deletion, including the complete recordings and electronic histories.
Command radios from a rural barn fire: "The attack engine is working, but we have no nearby hydrants. We need water hauled to the scene." Select the apparatus whose primary function meets that request.
Correct answer: B - A water tender or tanker
An adult collapses at home. He does not respond to shouting or shoulder taps and makes occasional slow gasps. His wife says, "He's still breathing." You have verified the location, sent EMS, and are authorized to provide dispatcher-assisted CPR. How should the breathing description affect your instructions?
Correct answer: C - Treat the gasps as abnormal breathing and begin the approved CPR instructions.
During a call about a fall, a frightened nine-year-old says, "I don't know what that means," when asked whether her grandmother is conscious. The address is verified and help is being sent. Which follow-up gives the child an observable question she can answer?
Correct answer: D - "When you speak to her, does she answer you?"
A wireless caller reports chest pain from an apartment building. The map pin falls in a parking lot across the street; the caller's building lies inside the displayed 120-meter uncertainty circle at 90% confidence. She clearly gives the building's street address. Which conclusion is justified?
Correct answer: A - The building is compatible with the estimate; the apartment and access details still need verification.
A center's monthly targets are to answer at least 90% of eligible 9-1-1 calls within 15 seconds and at least 95% within 20 seconds. Its report contains answering times for all 2,400 eligible calls: 2,208 within 15 seconds, 96 additional calls after 15 but within 20 seconds, and 96 after 20 seconds. It contains no dispatch timestamps. Which quality-review conclusion is valid?
Correct answer: C - 92% were answered within 15 seconds and 96% within 20 seconds; both targets were met, but dispatch timeliness remains unmeasured.
A business owner reports a laptop stolen from her parked vehicle overnight. There is no suspect information, injury, or current danger. She demands an emergency patrol response because the laptop contains valuable work. Agency policy authorizes call-takers to route delayed thefts without current safety concerns to telephone reporting. How should this request be handled?
Correct answer: D - Use telephone reporting and reassess priority if the caller provides new safety information.
You send Medic 12 to 1460 East Pine Street. The crew replies, "1640 East Pine, responding." Both addresses exist. Agency procedure requires an accurate readback of a corrected response address. What should you transmit?
Correct answer: B - "Medic 12, correction: one-four-six-zero East Pine Street. Read back the address."
After a power outage, two adults and a child develop headaches, nausea, and dizziness at home. Their symptoms ease when they go outside and return when they reenter. A gasoline generator is running in the attached garage with its door open. No smoke or unusual odor is reported. Which hazard best explains the pattern and must be conveyed to responders?
Correct answer: C - Carbon monoxide exposure from generator exhaust despite the open garage door.
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